Frequently Asked Questions
What is VoIP (Voice over Internet Protocol)?
Simply put, VoIP is the process of converting voice signals into data packets, using Internet Protocol (IP) to transmit voice over a data network.
Do you fix computers?
Yes! Our professional IT staff provides a full suite of IT services including, PC maintenance and repair, Virus/Malware protection, PC monitoring Server, Business Continuity and Back-Up, and much much more.
What is your core service area?
Eastern Idaho and Western Wyoming. Idaho Falls, Ammon, Rigby, Ririe, Rexburg, Sugar City, St Athony, Shelley, Blackfoot, Pocatello, American Falls, Soda Springs, Preston, Victor, Driggs, Alpine, Jackson, Wilson, and Afton
What do you sell?
Digital Key Telephone Systems, Voice Over IP (VoIP) Telephone Systems, Hosted VoIP Systems, SIP Trunking Lines, PC Repair, Nurse Call Systems, Paging Systems, Background Music, Sound Masking Systems, Structured Cabling, Conference Room Soultions
What is your mission?
At IDeACOM ECSI, our mission is to partner with our customer to achieve their business objectives by improving their productivity and profitability through the implementation and management of today’s technology.
What is your turn around time?
Minor station or system malfunctions, additions, or system changes will be responded to within 24 hours. Major system malfunctions will be responded to within 4 hours or less
What kind of clients do you work with?
Big or small, we help them all. If you have two phones or 200, we have the products and service team to support your business.
Our experience with your company has been highly favorable, we will use your company again in the future.Cheryl Manginelli
“I would highly recommend that any business that wants to purchase a phone system should always go to IDeACOM ECSI first.”Dr Brady Wirick
Because of the exceptional service you provide we are always willing to refer your company to our friends and other business associates.Rockwell Homes
Don't Be Shy
Drop us a line anytime, and one of our customer service reps will respond to you as soon as possible