Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...

Texting is one of the most prevalent forms of communication in the country today. According to Mobile Marketing Watch, SMS text messages have a 98% open rate, with Forbes reporting that 90% of SMS text messages are read within three minutes of delivery. Because text...

Now that voice and data services can be hosted on the Internet, it seems logical that any telecom service available via the Internet should be fine to handle voice communications for your business. Many of these online providers appear to be low cost, with systems...

As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...

When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...

If your business is new, relocating, or upgrading its network, it's important to make sure you install the right network cabling. Running the wrong voice/network cabling for your business can end up being very costly. It can reduce efficiency and productivity as well...

Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...

One of the leading challenges businesses face is keeping overhead low. If your business is still using landlines or Public Switch Telephone Network (PSTN), you're missing the opportunity to not only lower overhead costs but to improve productivity. By using Voice over...

Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...